Frequently Asked Questions

Orders and Shipping


Is there delivery available within Riyadh?

Yes, we offer free and fast same-day delivery within Riyadh for most orders, depending on the time of order confirmation.


How long does shipping outside of Riyadh take?

We offer free shipping to all cities and regions of the Kingdom of Saudi Arabia, and delivery usually takes 2 to 5 business days depending on the destination of the shipment.


Can the order be tracked?

Yes, after your order has been shipped you will receive the shipment details and tracking number to follow the order status until it arrives.


Is there free shipping?

Yes, shipping is free to all regions of Saudi Arabia.



Gold and products


What gold carats are available?

We offer products in the following sizes:

  • 18-karat gold
  • 21-karat gold
  • 24-karat gold bullion

Do you offer 24-karat gold bars?

Yes, we provide 24-karat gold bars , and they are distinguished by being free of manufacturing costs .


Does the color of gold change?

Genuine gold does not change color with normal use, and its shine can be maintained with regular care and cleaning.


How do I keep gold shiny?

It is recommended to avoid exposing gold to perfumes, detergents and chemicals, and to keep it in its own box when not in use.


Do gold prices include tax?

Yes, all prices displayed at Rose Al Thahabi store include VAT (15%) according to the regulations in force in the Kingdom of Saudi Arabia.


Warranty

Is there a warranty on the products?

Yes, all Rose Gold products are covered by a lifetime guarantee on the authenticity and quality of the gold.



Sizes

How do I find out my ring size?

You can use the size guide on the product page or contact customer service to help you choose the right size.


Can the size be adjusted?

This depends on the type of product, so please contact us before purchasing to confirm the possibility of modification.

Size guide page



Payment

What payment methods are available?

We offer multiple secure electronic payment methods, including:

  • bezel
  • Visa
  • Mastercard
  • Apple Pay
  • Tamara
  • Tabi


Is payment upon delivery possible?

Yes, Rose Al-Dhahabi store offers cash on delivery service in all regions of the Kingdom.



Exchange and return

Can the product be returned or exchanged?

Yes, you can exchange or return the product within 10 days of receiving the order, provided that it is in its original condition and has not been used, in accordance with the store's policy.




Packaging and gifts

Do you offer gift wrapping?

Yes, we offer elegant gift wrapping upon request, and you can add your note during the order or contact us via WhatsApp to arrange that.


Is it possible to contact them outside of working hours?

Yes, you can send your message via WhatsApp at any time, and you will receive a response as soon as possible.

00966550428283




Contact us

How can I contact customer service?

We are happy to serve you through:

e-mail:

[email protected]

WhatsApp:

00966550428283


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