Yes, the customer has the right to return the product, but with a simple policy, which is:
1 - Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to return the product within 3 days from the date of receiving the product.
He is not entitled to do so after the specified period has passed.
2 - The product must be in good condition and not used for return.
Or the product may have been used or benefited from, and the Golden Rose Store has the right to inspect the product before returning it to ensure its safety.
With the necessity of having the purchase invoice.
3 - The customer is not entitled to return special orders or orders that have been modified specifically according to the customer’s request.
If the customer wishes to return the item, he will bear the costs incurred:
Shipping and delivery fee is 50 riyals.
Deducting payment fees through the electronic gateway, which are (Mada - Visa - MasterCard - Apple Pay - credit card), and the percentage varies.
Depending on the payment method, the amount will be refunded within 3-10 working days.
1- The products must be in their original condition.
2- The products must not have been tampered with.
3- The replacement requires that the product be in good condition and not worn or modified specifically according to the customer’s request.
Or the product may have been used or benefited from, and the Golden Rose Store has the right to inspect the product before returning it to ensure its safety.
4- Golden Rose Store has the right to check the integrity of the item before replacement for a period of one day before replacement.
5- The consumer has the right to exchange the item within 7 days from the date of receiving it.
If you have any other questions or encounter any problems,
We are always happy to communicate with you via the dedicated customer service number on WhatsApp
